Logistics & Operations · Asset Management
We developed a multi-tenant SaaS platform to centralize asset management, e-commerce, and service requests for small businesses.
Outcome
Spreadsheets, separate gateways and email threads replaced by one platform: assets, sales and maintenance as 3 microservices behind Stripe and MFA.
Small and medium service businesses often rely on a patchwork of disconnected tools to operate. They manage physical assets in one system, sales in another, and customer support through email chains. This fragmentation is a significant operational drag, creating inefficiencies that directly inhibit growth.
Our partner, a B2B SaaS provider, identified this persistent gap in the market. Their prospective clients were losing valuable time and capital coordinating between spreadsheets, separate payment gateways, and various communication channels. The administrative cost of simply running the business had become a primary barrier to scaling.
They engaged us to architect and build a minimum viable product to test their thesis. We designed a single, cohesive platform that integrated these disparate functions into a logical workflow. The objective was to deliver a focused application that validated the core business case-that a centralized system reduces overhead and provides clearer operational insight.
The challenge
How we solved it
Technologies
The platform's user management system allows businesses to define clear operational boundaries. Administrators can grant specific permissions to service providers and customers, ensuring data is only accessible to authorized users. This structure protects sensitive information and allows a single business to manage its entire customer and staff ecosystem from one control panel.
The dashboard synthesizes data from across the platform into a single, clear view. Business owners can track asset utilization, monitor sales trends, and check the status of maintenance tasks in real time. This replaces manual report compilation and gives leaders the direct insight needed to make informed operational decisions.
How we built it
Split the backend into three services, so asset tracking, sales and maintenance can grow without dragging each other. The three functions have different loads and will change at different rates. Isolating assets, e-commerce and maintenance as separate microservices means each scales and ships on its own, and a change in one cannot take the others down. A role-based access system with multi-factor authentication keeps administrators, service providers and their customers apart across tenants, Stripe handles payment, and a real-time analytics dashboard gives owners the asset, sales and ticket numbers without a report being run.
In the client's words
“We asked for one platform and got three services underneath it. It took me a while to see why, and now I would not build it any other way.”
Tell us what you're building. We'll show you how we'd approach it and what it would take to ship.