Vendor Operations for Shopify
A custom application giving marketplace vendors direct control over customer communication and data.
Technologies used:
15 Dec 2025
Belgium
The Vision & Challenge
A multi-vendor marketplace in Belgium built its business on the Shopify platform. Their model depends on attracting and retaining independent sellers, but the platform's success created a natural gap between those sellers and their end customers.
This gap manifested as an operational problem. Vendors had no native tools to communicate with their buyers after a sale or to export their own customer data for marketing. This friction made it difficult for sellers to build relationships and grow their individual brands, creating a risk of vendor churn for the platform.
We were brought in to build a bridge. Our solution was a private Shopify application that provides vendors with an integrated suite of post-sale tools. It empowers them to manage customer relationships and analyze their sales data directly within the environment they already use.
Project challenges
- The system needed to securely authenticate dozens of unique vendors into a single application, syncing and storing sensitive order data without affecting the live marketplace.
- Data integrity was critical. The architecture had to guarantee that each vendor could only access their own customer and order information, with no possibility of data leaks between accounts.
- The tools were for small business owners, not technical analysts. The user interface for complex tasks like customer segmentation and data export had to be direct and intuitive.
Solutions
- We used Shopify's OAuth protocol for secure, vendor-specific authentication. A background job system built with Laravel queues handles the recurring synchronization of order and product data via the Shopify API, ensuring reliability.
- A multi-tenant database architecture was implemented from the ground up. Every request is strictly scoped to the authenticated vendor, ensuring complete data segregation at the foundational level.
- A clean user interface was built in React, guiding vendors through a simple, linear process for each task. Creating a targeted email list or exporting a sales report is a matter of a few clicks, with no training required.
Technologies used
We are concerned about the security and performance of our customers. That's why we always keep updating and use best technologies in our products
Front-end
ReactJS
JavaScript
HTML5
CSS3
Back-end
PHP
Laravel
DevOps
Linux
Digital Ocean
Database
MySQL
Segmented Customer Messaging
Vendors can select one of their products and instantly generate a list of every customer who has purchased it. From there, they can compose and dispatch a bulk email to that specific group. This provides a direct line to their most relevant audience for product updates, feedback requests, or marketing.
Sales Data Portability
This function allows vendors to export customer details for specific orders into a standard CSV file. The file includes names, emails, and shipping information, ready for use in external marketing tools or accounting software. It grants vendors true ownership and control over their sales data.