0:16
“I very much respect the knowledge that you have. You have a lot of things, just in our few communications, that no one else has mentioned. No one else has even made me think about them.”
Product Development & Support
Somebody owns it after launch
Ongoing maintenance and small additions for products we've shipped. Predictable monthly hours, response SLAs, and the same team that built it. No use-it-or-lose-it trap.
Why choose us for ongoing product development?
After launch the useful questions are who picks up when something breaks and who ships the next small thing, and here the answer to both is the team that built it.
Defined monthly hours
A Light, Standard or Heavy hours band is scoped on a call, so you always know exactly how much engineering time is yours each month: no scope creep, no surprise invoices.
Response SLAs you can count on
Critical issues get a 24-hour response and standard requests a 72-hour one, and a dedicated Slack channel means you can reach us any time.
Fixes, patches, and small additions
Bug fixes, security patches, dependency updates and small features all sit inside your monthly hours band, and anything larger becomes a defined Project Build rather than a quiet overrun.
A Tech Lead who reports to you weekly
The brief weekly sync is run by a Tech Lead who handles the technical questions, so the person answering already knows the codebase.
Hours that roll over
Unused hours roll over within the calendar quarter and never expire mid-quarter, so a quiet month is not money lost.
Pause on 30 days' notice
Thirty days' notice pauses the retainer with no penalty and you can restart at the then-current rates, with no lock-in beyond the rolling 6-month term.
What we build in ongoing product development
The work a live product asks for month after month, done by the team that already knows the codebase.
Roadmap features
Small backlog features inside the monthly hours, larger ones scoped as Project Builds.
- Picked from your backlog at the weekly sync
- Scoped, built and released inside the hours band
- Shipped behind a flag when the change is risky
Integrations
New third-party connections, and repairs when a provider changes its API.
- New connections to the tools your team adopts
- Webhooks, retries and failure alerts kept working
- Credentials rotated and deprecated endpoints migrated
Performance work
Slow queries, heavy pages and growing tables handled before they become the incident.
- Query plans and indexes reviewed as data grows
- Page weight and load times measured each release
- Caching and background jobs added where load demands
Upgrades
Framework, runtime and dependency updates kept current, never far enough behind for a rewrite.
- Major version upgrades planned and staged first
- Breaking changes tested against the real product
- Deprecated packages replaced before they are abandoned
Monitoring and incident response
Alerts watched and critical issues picked up within the response times you signed.
- Uptime, error and queue alerts routed to us
- Triage by the engineers who built the system
- A written post-incident note with the fix
Security patching
Vulnerable dependencies and platform advisories patched as they land, inside the monthly hours.
- Dependency advisories reviewed as they are published
- Patches tested and released without waiting for a sprint
- Access, secrets and permissions reviewed on a schedule
Recent products we shipped
Our most recent case studies. Each result is the one its own case study reports, in its own words.
30+ SKUs scanned into one Shopify draft order; the old version choked on large ones.
Draft Deputy
Shopify · Micro-SaaS
1,000+ skincare formulas resolved from a 60-second phone scan in 55+ San Pablo pharmacies, before the customer leaves the store.
2250
A.I · Custom Web App
3.5K students stayed online while a Lovable-built front end was mapped onto the live LMS.
Squid Academy LMS
SaaS · Custom Web App
Non-marketers launch Meta and TikTok campaigns from one plain form, and read both platforms’ results in one view instead of two ad managers.
AI Agent for Meta and TikTok Ads
MVP · SaaS
How a retainer runs
Three steps: agree the band, keep in touch weekly, and keep the hours you paid for.
Scope your hours band
We agree on a Light, Standard, or Heavy hours band on a call. You get a fixed monthly price before anything starts.
Weekly check-in + Slack
A brief weekly sync keeps you in the loop. A dedicated Slack channel means asynchronous communication flows without friction.
Hours roll over quarterly
Unused hours roll over within a calendar quarter. They never expire mid-quarter; you get what you paid for.
- See our full process
What clients say after the build
Real client reviews, every one checkable at source.
AI Change Management 
0:10“I find him very nice to work with and he actually delivers a very good quality. So I am really happy with him.”
Restaurants Insightful 0:09“The confidence that you're building with me the full product is what I want to go with.”
Self-image 0:07“You guys seem switched on and like you know what you're doing. I've got a good feeling about it.”
GoldenEye 0:05“You guys take a lot of pride and ownership in the work.”
“The team treats our roadmap like their own. Every standup felt like working with our own engineers, not an outside vendor.”
PixelFox “They shipped the production version of what our previous agency had been promising for nine months, without the weekly excuses.”
“They told us what NOT to build. That single conversation re-shaped six months of roadmap and saved us a lot of money.”
NDA - Signed “I had a large project built that needed a very specific understanding and the project was executed perfectly. Great design, great code, no bugs and anything I needed was done incredibly professionally. I would highly recommend and I will definitely be coming back with my…”
$4,000 and above · 11 monthsVerified client review
NDA - Signed “We approached several sellers in our search to get an app developed for our Shopify store. I had a very clear idea in my mind what we wanted and, through [their] expert questioning, [they] absolutely 'got it'. This was further proved through delivery of a…”
$1,500-$2,000 · 4 weeksVerified client review
NDA - Signed “We're working on a Shopify app that retrieves book data from our API and helps online stores and booksellers create book listings faster. This time, we needed to improve the app design and fix functionality issues. In general, we're satisfied with the service and plan…”
$400-$600 · 3 weeksVerified client review
NDA - Signed “This was a special request where we needed to rush this development. [They] complied and finished everything at the agreed time, and even worked until 2AM [their] local time in order to finish this on time. [They] went the extra mile for us with this…”
Verified client review
NDA - Signed “[They were] very patient as we figured out exactly what we needed our app to do. [They were] able to get all the functionality we required, communicated well, and [were] upfront about the cost. We'll definitely be coming back for future projects!”
Verified client review
NDA - Signed “Absolutely fantastic work. This was a tricky app, and [they] did great work. [They] really know [their] way around Shopify and the process for developing a Shopify app, which was a great help to me! [They're] motivated and committed, and delivered a very high-quality app.…”
Verified client review
NDA - Signed “I am very pleased to have worked with [them]! [They were] very detailed and delivered me perfection in an app! I look forward to working with [them] again!”
$3,000-$4,000 · 2 monthsVerified client review
NDA - Signed “Amazing service. Amazing time. Took all input and made the site great even with minor changes along the way. Will certainly try to use again if I'm lucky enough to have [them] work with me again. Thank you for everything.”
Verified client review
NDA - Signed “Very fast and thorough. [They] did exactly what I asked and then went the extra mile to tie up a couple of loose ends. I'm really pleased with the speed and efficiency, and would certainly recommend [them]. Thank you for your help and highly professional…”
Verified client review
NDA - Signed “[They understand] the problem so well and deliver the results super quick. I'll not hesitate to say that I've found a gem. One thousand percent recommended!”
Verified client review
NDA - Signed “Very positive experience. [They are] diligent, hardworking, and [have] good communication skills. Highly recommended.”
Verified client review
NDA - Signed “[They were] very patient, [and] prepared to go the extra mile so I got the result I wanted. Highly recommended.”
Verified client review
NDA - Signed “The project was not easy, literally. [They] did hard work on our project and finished as expected. Would like to work on upcoming new features together. Thank you.”
Verified client review
NDA - Signed “[They are] reasonable, meticulous, [have] a great sense of design, and [are] very responsive. I really enjoyed working with [them] and [they] delivered a beautiful website for me.”
Verified client review
NDA - Signed “Extremely patient and did not stop until what I needed was delivered. Excellent partner to work with!”
Verified client review
NDA - Signed “I didn't expect such great service from someone I found without a referral. I got lucky and I hope to work with [them] again in the future.”
10 daysVerified client review
NDA - Signed “Bought this to create a website for my startup company. Results were above and beyond what I was expecting! Quick to answer, and always gave great input and ideas!”
Verified client review
NDA - Signed “We are very impressed with the service and the delivery and will use them again!”
Verified client review
NDA - Signed “Great work and completed exactly as requested!”
Verified client review
NDA - Signed “100% satisfied. Got more than expected.”
Verified client review
NDA - Signed “Great communication, great result.”
Verified client review
NDA - Signed “Thank you so much for such outstanding work.”
Verified client review
Frequently asked questions
How the retainer is priced, what fits inside the hours band, pausing, unused hours, and who it is for.
Per hours band, paid monthly. We scope the right band with you on a call, Light, Standard, or Heavy, and you get a fixed monthly number before anything starts.