AI Patient Triage & Intake Development

Reference architecture

1. Patient Interface
2. LLM Triage Engine
3. Clinical Decision Logic
4. Routing Engine
5. Provider Dashboard + EHR Write-back

A typical AI patient triage system: the patient interface feeds the LLM triage engine, clinical decision logic applies red-flag and acuity rules, the routing engine directs each patient to the right care level, and results write back to the provider dashboard and EHR.

Frequently asked questions

• Is patient triage software FDA-regulated?+

  Sometimes. It depends on intended use and risk classification. Triage software can fall under FDA oversight as Software as a Medical Device (SaMD). We architect your build for SaMD compliance from the start, but a formal determination needs an FDA regulatory consultant; we’ll tell you honestly where your product sits and where to get that sign-off.

• Can your engine handle pediatric triage?+

  Yes. Pediatric triage uses different acuity logic and red-flag thresholds, but architecturally it’s the same engine with a different clinical ruleset. As with any build, the acuity logic requires clinical advisor sign-off before it goes live.

• How do you handle non-English speakers?+

  We support multi-language intake through the LLM layer. Clinical translation, though, isn’t something to take on faith. We architect the multi-language flow and advise on the validation process, but the clinical accuracy of translated content needs review by qualified reviewers.

• What’s your never-miss-emergency design?+

  Specific red-flag symptom patterns escalate immediately to 911 messaging rather than continuing the standard triage flow. These escalation patterns are built into the clinical decision logic and reviewed by your clinical advisor on every build. Never-miss-emergency is a hard design requirement.

• Can you integrate with our existing telehealth platform?+

  Yes. We ship integrations with Twilio Video, Doxy.me, and Zoom Healthcare, and we connect triage output to your EHR over FHIR (Epic, Cerner, Athenahealth, eClinicalWorks). If your platform exposes an API, we can wire it in. If it doesn’t, we’ll tell you the honest workaround.